5 Easy Steps to Enhancing Your Security Guard Service
When property supervisors hire security guard companies they have an image in your mind of exactly what their contract security force will look like, but too often what they get is not what they pictured. What we have found is that almost all security guard companies are capable of providing the service that property supervisors want, but too often do not due to a lack of ongoing quality management procedures.
Safety guard companies are unlike any vendor that a home manager usually hires. If you hire a painter, you can see whether they do their tasks by looking at the walls. But when you hire a security guard company, how often can you determine whether the guard organization is performing their job which includes running background checks and drug screenings, providing great training for your own guards, and efficiently tracking and supervising your guards. In most instances they probably are, but it is important to employ a method of verification and quality management to make sure that problems connected with the deficiency of doing these tasks do not begin to occur.
In this guide we will discuss five (5) easy steps to enhancing your safety guard service and achieving everything you picture as your perfect gate house security guard.
Display Your Guards Qualifications
In most nations, guards have been mandated to have a predetermined amount of training before they could begin working as security guards. If your state is one of these states, make sure that your security guard organization is compliant.
If you're in a country where there are no state requirements for shield certificate, then inquire into the sort of training that's being supplied by your security company and ask yourself does it seem decent.
Additionally, is your security guard company performing background and drug screenings on all your guards until they send them to your own property? If they are, they should be providing you with verifications. Otherwise, why?
Another excellent way to screen whether the guard is a fantastic match for your house is to conduct a short"interview" to get a sense of the guard and to describe your expectations. This first conversation can tell you a lot on what to expect from this guard and it provides you a chance to request another guard if you feel that it is necessary.
Evaluate Guard Training
Though most security guard companies have a very comprehensive orientation that introduces each guard to the company itself, in many circumstances the guard's orientation to his assigned land is not quite as complete. We predict the orientation for the assigned land"Site Specific Training". Find out what your website specific training resembles:
• Can it occur at your premises?
• Who does the training?
• Just how long is each officer trained?
• Just how long can the security company double lender? (Double banks is the procedure for experiencing a seasoned guard working at the same time as the new guard.)
Determine the answer to every one of these questions and make certain that they fit with what you believe is adequate. You should even think about sitting in on your safety guard company's orientation and your website specific training to get an understanding of what goes on preparing a guard to operate at your premises.
Protect supervision is one of the more important factors of very good security guard service. When security companies provide poor oversight, there is not enough emphasis put on preventing mistakes, problems, and complaints. Lack of oversight also removes the opportunity for the guard to understand and better understand their duties. If the guards are not being supervised, they begin to feel that their job is not important and they begin to find themselves as not as a region of the security team. When guards do not feel like part of your team it generally leads to unacceptable practices like unprofessional behavior, tardiness, and even theft.
Based on the structure of your contract, on-site supervisors might not be included. If your contract doesn't require onsite oversight, how can your security guard company remotely oversee its defenses? Outside the Standard security company field supervisor spot checks, the two methods of distant oversight that prove most successful are: Officer Check-Ins
If your guards are required to make rounds of your premises, then a method for tracking them while on duty is essential. Officer Tour Tracking Systems offer a distant way of tracking the guards while they are in your premises. These tracking systems allow the security guard company to track the log and time the action of the guards while they are making rounds to various areas in your premises. Most Officer Tour Tracking Systems can create reports which empower the safety guard company to quickly get an understanding of whether the guard is making rounds. The property manager also needs to be provided with an updated version of these reports. Manufacturers of these systems include Deggy and Timekeeping Systems, Inc..
Along with Officer Tour Tracking systems, we've found that using a method for guards to check in regularly with the safety guard company provides a way of earning certain that each guard is safe and alert. Using guards check-in regularly with the safety guard company, at least each 30 minutes, guards believe that their security is important and that being awake and alert is also an important part of their job.
Inspect Your Favorite
After hours inspections of your guards are always great ways of finding out exactly what is happening with your safety as you are not there. During these inspections, make sure that you ask your safety guards questions about their duties and responsibilities to make sure that they understand their tasks. In reality, we suggest getting your safety guards audited regularly, officially (i.e. post review ) and informally (i.e. secret shopped) by a licensed security adviser as part of your ongoing security program. Bear in mind, when selecting a security adviser be confident that the adviser is not really a security guard company. If so, your audit is sure to develop problems with your current security guard company.